What are my payment options?
We accept credit cards, including: Visa, Mastercard, and American Express.
We also accept Apple Pay and Paypal.
Unfortunately, we do not currently accept some debit cards. If you're having trouble checking out, please feel free to reach out at firstname.lastname@example.org for assistance.
I'm unable to check out and am getting a payment error. What should I do?
If you're getting an error, there's probably a typo or an error in your entered information that's preventing you from paying. Please make sure the following are correct:
- Billing (not shipping) address should match your credit card's billing address.
- CVV is entered correctly.
- Credit card number information is entered correctly
I was charged multiple times for my order. What should I do?
With each order, there should be a confirmation email. If you see multiple charges, please double-check your email to make sure that there's only one order confirmation. If you are seeing duplicate charges but they're pending, and only one order confirmation, it is very likely the duplicated charges will disappear and you will not be charged duplicate charges.
However, in the event that you do get charged duplicate and those duplicate charges are no longer pending, please reach out to us at email@example.com and we'll help you rectify it.
For any other payment related questions, please feel free to reach out to us at firstname.lastname@example.org